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FAQ coronavirus

19 March 2020 - Marloes Gimpel

As you know, several measures have been taken in Europe to get the coronavirus under control as soon as possible. This also applies to the Netherlands. What does this mean to you?

The automotivetradecenter.com platform remains open, so that your and our business can continue as normal. However, it may happen that the delivery takes a little longer, because we also depend on suppliers. We review the situation daily and keep you informed via our platform, email and Facebook of any new developments and measures.

Do you have questions? You can reach us by phone +31 88 – 8937050 or e-mail remarketing@vwe.nl.

Can I still buy cars from automotivetradecenter.com?
Yes, we are continuing our business and operations. Buying cars is still possible for everyone. We keep you updated if anything changes.

Is it still possible to pick up a car from Amsterdam?
Yes, it is still possible to pick up cars. We have some temporarily new rules, such as shaking hands and only 1 driver at a time in the waiting area. Please check our hygiene regulations.

How long does it take to deliver a car regarding current circumstances?
Currently, this is difficult to say. Until further notice, picking up the vehicles is still possible. Please consider that during transport, delays can occur e.g. at borders.

Are you still able to deliver cars?
Yes that is possible, but the delivery times have increased.

Are you going to refund the purchase (and/or transport cost) if I cannot pick up the car?
There is no refund foreseen. Picking up cars remains possible in Amsterdam. Check with your local authorities if there are restrictions on entering your country.

Can I cancel a car?
No, you cannot cancel cars. Our current claim procedure and terms and conditions are still applicable. Sold vehicles need to be picked up.

If I do not get my car on time, will you refund my payment?
Currently, there is no refund foreseen as this is a force majeure. Our current claim procedure and terms and conditions are still applicable.

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